Baker Ashley Solicitors choose Hoowla case management to keep them efficient, effective and productive.
Hoowla’s legal case management and full accounts functionality have allowed Baker Ashley Solicitors in Pontypridd to focus on business growth while providing a modern and tailored service to clients.
As a new law firm with big ambitions, Baker Ashley Solicitors were looking for a complete solution to help them run cases, initially for their conveyancing department and employment department, with a longer term view to expand into other areas of all, so they needed a software system capable to grow with their firm.
After looking at many other offerings they selected Hoowla as their case management software due to its modern, user-friendly interface, easy AML ordering, integrations with the Land Registry and HMRC stamp duty and legal accounts.
By opting for a completely secure cloud-based software solution it meant that members of the team who use Macbooks were able to continue with their chosen hardware as well as other members of the team who use Microsoft PCs; Hoowla can be used across any device that can access a website, including laptops and smart phones which also provides flexibility for members of staff working off site.
With a focus on firm growth and winning new business, easy quoting for clients and a seamless on-boarding process for instructed cases was paramount.
Hoowla’s Conveyancing Quote Calculator makes it easy for the team to provide quotes over the phone and from client walk-ins. An online button allows prospective clients to obtain a quote in under 30 seconds and means Baker Ashley are covered for the SRA transparency rules of being able to present pricing information in a clear and easy to understand format.
Quotes are displayed on the website and, if the client has included a contact email address, are also immediately sent to the client in a Baker Ashley branded email.
Hoowla has enabled Baker Ashley to provide a digital solution for their clients, from sending out the client care pack, correspondence, auto-populated letters and documents via email to inviting clients to track the progress on their case online through Hoowla.
This has increased efficiency, by reducing the need to post letters, and decreased time needed to manual draft letters, giving them a streamlined process from case instruction to post completion. Hoowla also enables clients, and introducers, such as mortgage brokers and estate agents to log in and track the progress of the case.
As a new firm cost was a big consideration, and Hoowla’s integration with the Land Registry, allowing solicitors to order documents and submit registration and have the information automatically added to the case at no additional cost from Hoowla, a benefit for them now and for the future in terms of efficiency and cost.
Baker Ashley also benefit from fully integrated accounts functionality in Hoowla, meaning the firm can complete their office and client account activity in one piece of software without the need for third party plugins. Fee earners can easily pull up a view of the client ledger on all cases so they always know the financial position of the case.
Baker Ashley’s Managing Director Cerys Ashley is highly impressed with Hoowla and the way it has allowed them to work and concentrate on growing the business:
“Hoowla’s software is first class. A very modern, intuitive and responsive system it is everything a law firm needs. It helps us manage and organise our work, gives us the reports and tools we need to adapt and change to our clients’ needs, and keeps us efficient, effective and productive. All of our team are really pleased with Hoowla. Our clients love Hoowla too, they regularly tell us how impressed they are that they can track the progress of their case through Hoowla. We are so very impressed with it
– every law firm should have Hoowla.”
Cerys is also impressed with the service delivery from Hoowla’s team: “I love that Hoowla welcomes our feedback and engages with us regularly, keeping us up to date with developments. Everyone at Hoowla is extremely friendly and professional. Nothing is ever too much trouble for them – fantastic customer service.”
Hoowla’s Director Adam Curtis is equally enthusiastic about working with Baker Ashley:
“We love working with new businesses and being able to support their growth and ambition. The Baker Ashley team are very dynamic and forward thinking and it’s great to see that the software is beneficial and allows them to grow the business while providing a first class service to their clients.”
If your law firm is looking for a simple way to manage cases through intuitive, user-friendly software, why not give Hoowla a try?
It’s easy to get started: watch our two-minute demo on our website to see how it works, or get in touch with our team to chat through your options.
This article was submitted to be published by Hoowla as part of their advertising agreement with Today’s Conveyancer. The views expressed in this article are those of the submitter and not those of Today’s Conveyancer.
