The Move Exchange's Profile

The Move Exchange

About The Move Exchange

UK based Conveyancing Conversion Specialists


Do you face some or all of these challenges?

  • Variable instruction numbers during quiet and busy periods
  • Maintaining consistent service standards when faced with staff sickness and absence
  • Converting enquiries to instructions
  • Staff lacking confidence to close a sale

Developed on the combined experience in the conveyancing industry of over 40 years by leading industry figures Chris HarrisKaren Babington and Julie Williams.

As a strong, business-minded team, The Move Exchange are committed to helping firms win and nurture new business leads whilst improving conversion rates and the value of your customer service.

The team has seen significant growth during 2019, expanding to include a wide range of legal knowledge and experience, ensuring that your clients are in the best hands. With a strong and proven track record of success, we help our chosen partner law firms to offer the very best in customer service to their clients, whilst also making sure that fee earners are supported.

Services

Quotation and Conversion – Outsource your new customer enquiries

  • We will answer the phone as your company ✔
  • Provide bespoke fee estimates using your fee scales ✔
  • Work hard to convert the lead ✔
  • Provide professional follow-up calls and emails as standard ✔

Find out more about we can help >

Client Onboarding – Reduce your administration burden and free up fee earners

  • File opening on your case management system ✔
  • Provision of your client care documentation ✔
  • Terms of business ✔
  • Client ID checks ✔

Find out more about how we can help >

Mystery Shopping – Understand your customers’ experience

  • Understand the effectiveness of your handling of enquiries ✔
  • Understand your key areas for improvement ✔
  • Benchmark your firm against competitors in your area ✔

Find out more about we can help >

Phone us

Contact Sarah Brocklebank on 0330 223 2913

Email us

[email protected]

Find us

The Move Exchange, 67 High Street, Tarporley, Cheshire, CW6 0DP

Today's Conveyancer