Don’t be fooled! Customer service is not the same as customer experience.

Recently some people in the industry have said to me that customer service is not relevant anymore, today apparently it’s all about the customer experience or ‘CX’ as it’s often termed – sounds much sexier

Over the last 4 years or so I’ve spoken to lots of conveyancing firms and one theme that comes up on a regular basis when I start to ask firms about where or how they

Gazeal announced as Platinum Partner for The ESTAS

ESTAS the customer review and awards platform for the property industry has announced Gazeal as a Platinum Partner for The ESTAS Forum & Awards 2021. Founder of The ESTAS Group Simon Brown explains: “The ESTAS

ESTAS confirms Autumn date for forum & awards

The biggest awards in the residential property sector, The ESTAS, powered by ESTAS own customer review platform has confirmed this year’s event will take place in October.  Traditionally the awards are held every Spring at

DUAL Asset Underwriting, one of the leading legal indemnity providers for the conveyancing sector, has confirmed its sponsorship of The ESTAS Forum & Awards for 2021. We talk to Mark Dennis, Head of Online Services

Virtual Awards Ceremony Celebrates ESTA Victories

The ESTAS took virtual centre stage last week as over 1,500 agents and suppliers tuned in to the online event to see who took the crowns at this year’s ceremony. Winners of the prestigious ESTAS

The ESTAS Awards Goes Virtual For 2020

The biggest awards for the agency sector – The ESTAS which was due to take place on 15th May will now be a virtual event on Friday 3rd July and will be free to watch.

ESTAS launches New Free Tools To Help Conveyancer Clients

ESTAS the customer review and awards platform for conveyancers has introduced new free tools to help their clients through the challenge of the coming months. Founder of The ESTAS Group, Simon Brown, said: “As the

Searches UK nominated in 2019 ESTAS Conveyancing Awards

The Bold Legal LIVE! conference is being hosted in association with the ESTAS Group who will be holding their annual ESTAS Conveyancer Awards on 18th October. The one-day conference is open to all property lawyers,

Lack of referral fee transparency could result in the demise of both agents and conveyancers

Over six months ago the National Trading Standards Estate Agency Team revealed new industry guidance to make referral fees more transparent to consumers. Failure to disclose referral arrangements may render an estate agent liable for

Now that the summer has drawn to a close, and the autumn is slowly drawing in, it’s time to take a look at what Bold Legal have in store over the next few months. First

 HomeLet Joins List Of Leading Suppliers Supporting The ESTAS 2019

HomeLet, the UK’s largest tenant referencing and specialist letting insurance company, has been announced as an ESTAS partner for the 16th annual ESTAS Estate & Letting Agent Awards, which will take place next on Friday

ESTAS Awards Can Improve Your Client Testimonials And Brand Recognition

On October 18, the ESTAS will celebrate the achievements of the UK’s most impressive conveyancing firms. Based entirely on customer satisfaction results, these publicly voted awards highlight the firms that are able to offer incredible

people around a conference table

LEAP, one of the UK’s leading practice management software providers, has been announced as the headline sponsor for the first ever Bold Legal Conference to be held in London on 18th October this year. The

estas

The ESTAS Group which highlights the best firms for customer service involved in the home moving process has revealed its annual shortlist for their 2nd annual Conveyancer Awards sponsored by SearchFlow.  The results are based

After last month’s record breaking ESTAS Estate Agent Awards it’s the turn of conveyancing firms to be in the spotlight at The ESTAS Conveyancer Awards.

2nd annual ESTAS service awards open for entries Awards to be held at prestigious BAFTAS venue A well thought through customer service strategy is vital for any firm involved in the property industry and customer

The ESTAS Group, which runs the national customer feedback scheme for property professionals and produces the largest annual award events for both agencies and conveyancers in the residential property sector, has confirmed more new partners

SearchFlow, the market leading provider of conveyancing search solutions in the UK, has announced their continued support for The ESTAS Conveyancer Awards which had their inaugural event in October this year.

Three hundred of the UK’s top conveyancers celebrated the success of the industry at the first ever  ESTAS Conveyancer Awards on Friday evening.

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