With ample choice at clients’ fingertips, legal firms are faced with a time critical need to stand out, especially online. Today’s most effective and successful websites are more than static shop windows – they actively Read More
Over 1,000 law firms, from sole practitioners to the Magic Circle, rely on Moneypenny’s Outsourced Switchboard, Live Chat and Outbound Calling services to enhance client experience and ensure every new enquiry is captured cost-effectively. We Read More
Should your conveyancer answer the phone? According to Bernadette Bennett, head of legal at Moneypenny and Claire Yates, consultant and conveyancing founder of CY Training Works, the answer is unequivocally no. “Technical conveyancing skills and Read More
The number of exchanges between clients and conveyancing solicitors spiked last month as the rush to meet the stamp duty holiday increased communications pressures on the industry. The data from leading communications provider, Moneypenny, revealed Read More
A busy switchboard is the heart of any thriving legal business. It is the eyes and ears of an operation that keeps communication flowing and carries brand image firmly in its hands. When the pandemic Read More
A study of top London organisations – including a number of leading lawyers – has revealed almost half (47%) of firms expect call volumes to increase over the next few months – yet many struggled to manage their switchboard Read More
Moneypenny has joined forces with LeadersinLegal to help legal firms access proven methodologies for accelerating business growth. LeadersinLegal provides exclusive groups for leaders of non-competing law firms and suppliers to law firms come together for Read More
As the end of the third national lockdown approaches, law firms must prepare for a dramatic and sustained spike in new enquiry volumes, according to research from Moneypenny. Moneypenny handles more than 2 million legal calls Read More
Legal companies are among the best performing businesses for customer care and low call waiting times, according to new research. The survey of 1000 people by leading outsourced comms company Moneypenny revealed that just 6% of survey Read More
Leading outsourced communications provider Moneypenny has launched an Outbound Calling service for the legal sector – to help firms save time and capture more leads. The new service can be used to qualify conveyancing enquiries, handle Read More
Legal professionals are too busy to win new business, despite the average value of a case being £4,000, according to a new research report. Commissioned by leading outsourced communications provider Moneypenny, the report polled 250 senior legal Read More
A new online Self-screening Bot has been launched to help law firms manage clients’ safety more easily, before any face-to-face meetings take place. Launched by leading outsourced communication provider Moneypenny, the bot has three core Read More
The hot topic of how legal firms can embrace greater long-term agility in the wake of Covid-19 is up for discussion on the latest Lockdown CX webinar next week (Thursday 11th June at 11am). Speakers Read More
This article was submitted to be published by Moneypenny as part of their advertising agreement with Today’s Conveyancer. The views expressed in this article are those of the submitter and not those of Today’Read More
Bernadette Bennett, Commercial Manager – Legal at Moneypenny, explains why it’s a good call for organisations to focus on answering the phone – and doing it well – during unprecedented times. Over recent years, we’ve seen Read More
Moneypenny, the UK’s leading provider of web chat, answering services and outsourced switchboards for small and large businesses, has extended its services in the US with the acquisition of VoiceNation and Ninja Number. The Read More
The UK’s leading outsourced communications provider to the legal sector, Moneypenny, has launched an interactive online tool to help firms visualise how a live chat service would look on their website. The technology is Read More
Claire Smith, Head of Business Development at Moneypenny explains why firms should leave voicemail in the last decade and make 2020 the year to invest in a more modern solution. Voicemail has been a firm fixture Read More
Leading outsourced communications provider Moneypenny has become an industry partner to the UK’s foremost professional body for the property industry, Propertymark. Propertymark encompasses ARLA Propertymark, NAEA Propertymark and NAVA Propertymark and comprises more than 18,000 Read More
New figures from telephone answering and live chat provider Moneypenny show a boom in enquiries to estate and letting agents following the December election. Data from Moneypenny, which provides telephone answering and live chat services Read More