Westminster City Local Land Charges Team Wins Accolade

Solicitors choose Westminster City Council to win the Customer Satisfaction Award at the 2020 Land Data Local Land Charges Awards and Arun District Council were highly commended.

The Local Land Charges team at Westminster City Council received the highest number of votes from solicitors and licensed conveyancers in the Customer Satisfaction category at last week’s Local Land Charges Awards for Excellence. Solicitors were asked to vote for the local authority Local Land Charges team that consistently deliver high levels of customer service and to consider quality, efficiency, reliability and value for money during the customer journey.

126 votes were received for 50 different local authorities, the finalists are:

  • Westminster City Council – winner
  • Arun District Council – highly commended
  • East Suffolk Council – 3rd place
  • Reigate & Banstead Borough Council – 4th place
  • West Devon Borough Council – 5th place
  • Harrow London Borough Council – 6th place
  • Monmouthshire County Council – 7th place
  • Newham London Borough Council – 8th place
  • Waltham Forest London Borough Council – 9th place
  • South Northamptonshire Council – 10th place

The award category is sponsored by the Coal Authority. Andrew Simpson, Senior Business Account Lead at the Coal Authority commented:

“Customer satisfaction is critical for every customer-facing business and remains very much at the forefront of all the diverse and amazing work we do for customers and their environments across the UK. We are delighted to be part of the judging team and to sponsor this award. I can genuinely say that the standard of entries across all the award categories has been fantastic!”

The national awards, celebrate the work and achievements of local authority Local Land Charges departments which carry out the land and property searches required for conveyancing transactions in England and Wales. The winners were announced at an Awards dinner in Birmingham, hosted by comedian Zoe Lyons.

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Zoe Lyons and Andrew Simpson from the Coal Authority present the Customer Satisfaction Award to Kim Bellengi from Westminster City Council’s Local Land  Charges team.

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Daniel Carman and Fatima Evernden from Arun District Council Local Land Charges team (centre) collect the Highly Commended Customer Satisfaction Award.  The Award was presented by Zoe Lyons (left) and Andrew Simpson from the Coal Authority.

This article was submitted to be published by Land Data as part of their advertising agreement with Today’s Conveyancer. The views expressed in this article are those of the submitter and not those of Today’s Conveyancer.

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