The ESTAS took virtual centre stage last week as over 1,500 agents and suppliers tuned in to the online event to see who took the crowns at this year’s ceremony.
Winners of the prestigious ESTAS Customer Service Awards 2020 were announced by Phil Spencer.
Simon Brown, ESTAS Group founder said:
“There’s also never been a more important time to highlight and celebrate the importance of customer care as agencies strive to do the right thing for their clients whilst protecting their businesses and families.
“It was a big technical challenge for us because we wanted to include as many live elements as we could to try and recreate the amazing atmosphere we have at The ESTAS every May. We streamed the broadcast through two platforms so shortlisted agents could interact with the show, fortunately we pulled it off.”
Phil Spencer, the regular host of the awards, told the nominees:
“Your excellent customer service is one of your selling points but winning an ESTA is your USP. It’s proof that you don’t just say you deliver great service, you prove it time and time again. The ESTAS are the purest kind of recognition any firm can receive because its real customer review ratings from real clients that decide the winners.”
The awards were forced to go online due to the coronavirus pandemic and subsequent social distancing measures that have been implemented as a way to curb the spread of transmission, meant the glitzy event had to adopt an online process.
A full list of the winners can be found here.
