SLC And Key Industry Suppliers Line Up To Support The ESTAS Customer Service Awards

SLC And Key Industry Suppliers Line Up To Support The ESTAS Customer Service Awards

The ESTAS Group which runs the Customer Review platform and Awards for conveyancers has announced new partners as it gears up for its 2019 conference & awards event.

The Society of Licensed Conveyancers has been named as the ESTAS ‘Industry Association Partner’. Simon Brown Founder of The ESTAS Group explains “We are delighted to welcome the SLC as our industry partner, specialist property lawyers do not get distracted by other legal work enabling them to deliver better service levels and that’s what ESTAS is all about, putting the spotlight on firms providing excellent service and helping to raise service standards across the conveyancing sector.”

The ESTAS which are sponsored by SearchFlow are the only awards for conveyancers where winners are selected purely on ratings provided by clients who have completed an ESTAS review. The ESTAS survey asks 10 questions about the customer journey from first point of contact right through to completion. Last year 45,000 surveys were completed. The feedback data generated not only determines the winners but provides benchmarking data for firms looking to learn about their service delivery and how they can improve it.

Val Holmes, Chairperson of the SLC said “We are really pleased to be partnering with The ESTAS Conveyancer Awards which are based on client feedback as there is no greater arbiter of quality than the client. SLC members provide a service that is essentially client focused as they are engaged only in the provision of conveyancing. They can keep fully abreast of all legal, technical and system developments and by the provision of the Society’s Guides so their clients well informed about the process. We look forward to seeing a lot of Licensed Conveyancers in the ‘winners circle’ at the Awards Dinner.”

A host of key suppliers to the conveyancing sector have also been announced as ESTAS Partners for 2019 including DUAL Underwriting. Mark Dennis, Head of Head of Online Services at DUAL said “We are delighted to be supporting The ESTAS. Like them we are passionate about customer service.  We offer a class leading insurance service but we know clients have a choice so we are always focused on delivering the best service we can. These awards are designed to raise service standards across the conveyancing sector so we are proud to be an ESTAS Partner for 2019.”

Other ESTAS Partners for 2019 include Lawyer Checker, Solve Legal, The Move Exchange, Today’s Conveyancer, Legal Eye and Bold Legal Group who will be hosting their conference with The ESTAS Awards on 18th October.

To find out more about the ESTAS review platform, the conference and awards go to www.theestas.com

Society of Licensed Conveyancers

http://www.conveyancers.org.uk

The Society of Licensed Conveyancers (SLC) is the professional body that represents the Licensed Conveyancer profession. It exists to serve the interests of its members working constructively with the Council for Licensed Conveyancers (CLC) as well as other stakeholders such as Government Departments, industry representative bodies, consumer organisations and the media; national, local and trade. The Society has existed from the time the Licensed Conveyancer profession was established by Act of Parliament in the 1980s and has delivered many important and valuable services to members over the years. The SLC is focused on six key objectives: 1. Helping members to face the future with confidence 2. Providing a viable proposition for members to act on behalf of mortgage lenders as part of their panels (SLC Quality Assured is the SLC’s new solution, which is currently in the final stages of development) 3. Providing information and advice on the opportunities that the new Alternative Business Structures (ABS) provide 4. Helping members to take advantage of technology to compete for the future 5. Providing additional products and services to help members differentiate themselves to their clients and enhance their income streams in the process 6. Give members an enhanced and inclusive professional identity


Contact: Simon Law Tel: 08714 237193 Email: info@conveyancers.org.uk Address The Old Rectory Church Lane Thornby Northants NN6 8SN

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