SearchFlow confirms headline sponsor of industry leading customer service awards

SearchFlow, the market leading provider of conveyancing search solutions in the UK, has announced their continued support for The ESTAS Conveyancer Awards which had their inaugural event in October this year. The two year deal confirms SearchFlow as the headline sponsor while sister companies Landmark Information and Ochresoft will be associate sponsors.

The awards are unique as winners are based purely on ratings collated via The ESTAS client feedback platform used by the firms taking part.  The ESTAS Group already runs the largest national customer service awards for estate & letting agents and mortgage advisors.

Customers are asked to complete the online survey after completion giving conveyancers accurate and valuable feedback from their clients, as Simon Brown the Founder of The ESTAS Group explains “our feedback platform provides firms with a simple tool to measure levels of service and generate valuable client testimonials.”

“We live in a world where customer reviews are becoming increasingly important in the consumer decision making process.  We now recognise estate & letting agents, mortgage advisors and conveyancers so The ESTAS provides a kite mark for excellent service for any property professional involved in the house moving process. There’s no more powerful marketing tool than personal recommendation so the ESTAS effectively provides firms with what we like to call ‘digital word of mouth’.

Carole Marsden UK Sales Director at SearchFlow said “…

Brown added “We’re thrilled to have such long term commitment from one the leading suppliers to the conveyancing sector.  I can’t emphasise how important their support has been in helping us to launch the awards and create a client feedback programme which really benefits firms. I’m really exciting about how we can develop things over the next two years.”

Entry to the competition is now open and there are categories for single branch firms, regional groups and national firms.  Benefits to conveyancers start as soon as they register with a range of marketing tools including a service themed social media campaign and customer feedback reports.  The 2nd annual ESTAS awards ceremony will take place on Friday 19th October 2018 at the Grosvenor House, Park Lane London.  The event will be hosted by The ESTAS brand ambassador Phil Spencer.

Spencer, the UK’s best loved TV Property Expert said “Taking part in the ESTAS sets firms apart from their competitors.  It sends a clear message that they are passionate about customer service, prepared to go that extra mile for their clients and keen to listen to feedback.  The ESTAS help firms to focus on service levels and raise standards across the property sector that we all work in.”

For more information and how to enter go to https://conveyancer.theestas.com/your-success/

This article was submitted to be published by ESTAS as part of their advertising agreement with Today’s Conveyancer. The views expressed in this article are those of the submitter and not those of Today’s Conveyancer.

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