QRS – Driving higher conversion rates

QRS – Driving higher conversion rates

A recent poll reported that for 1 in 5 clients the quality of enquiry handling influenced their decision to instruct a conveyancer and for 17% the speed of enquiry response was also a factor.*

With QRS, you can transform the effectiveness of inbound enquiry handling and improve quote conversion rates in just three easy steps:

1. Immediately impress with branded, transparent quotes on demand, reflecting your own tailored fee scales, with instant confirmation by email

2. Leverage proper enquiry handling framework to ensure prompt follow-up of all quotation requests, reinforcing professionalism and increasing conversion potential

3. Use management information statistics on sales performance to target improvements at fee earner, team or office level or to further refine business development processes

As a fully featured business development platform QRS gives you:

  • A proper framework and process for handling, tracking and measuring incoming calls and conversion rates
  • The ability to respond instantly to any enquiry with a fully automated, bespoke formatted quote, encouraging greater acceptance rates
  • The option to provision ‘self-service’ quotations to customers visiting your website, potentially capturing the client early
  • The opportunity to extend the quotation system to partner estate agents and brokers, enlarging your referral network
  • A wealth of management information, such as conversion rates, time to convert, lost sales, etc, to aid future performance
  • A slick, professional, consistent approach to enquirers, enhancing the initial customer experience and improving the chance of instruction

*Morar Consulting research commissioned by Veyo.

ETSOS

http://etsos.co.uk/

ETSOS is the one-click shop for property professionals whose innovative products and class-leading customer support has seen it become one of the fastest-growing suppliers to the UK conveyancing sector. Our web-enabled search ordering portal has radically simplified the process of requesting conveyancing searches and related products. Through this single interface users can order: Official Local Authority Searches, Personal Local Authority Searches, Land Registry Documents, Anti money laundering products, Planning searches, Utility Searches, Drainage and Water Searches, Energy Performance Certificates, Fire risk assessments, Air conditioning surveys, Asbestos surveys, Lease plans, Floor plans, Virtual tours, Company searches. Search products are being added all the time, giving customers the widest possible choice and complete oversight of the market. Most importantly, dedicated account managers are at the end of the phone to help with any queries, to chase up outstanding searches and to use their local knowledge to help you select the optimum search option. ETSOS customers can also access the free to use Quotation and Referral System (QRS). This can be deployed externally by law firms, where they roll it out to local estate agents and IFAs to enable them to get instant quotes on a conveyance, and to collaborate more easily. It can also be used internally, to help improve the efficiency and quality of the quotation process; law firms can generate a detailed quote in less than sixty seconds while a caller is on the phone, with the ability to email out a fully formatted PDF with a ‘click to accept’ option.


Contact: Paul Tucker Tel: 01524 220000 Email: info@etsos.co.uk Address Units 2 - 5 Willow Mill Fell View Caton Lancaster LA2 9RA

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