Pali has been recognised for its outstanding customer service to its clients by the largest and longest running award scheme in the UK residential property industry.
‘We’d like to say a huge thank you to all our wonderful clients who voted for us in The ESTAS Awards. To win not only one, but two awards and to walk away with the GOLD Supplier of The Year Award at such a prestigious event with strong competition, really does make it all worthwhile.’Jo Milne, Marketing Director at Pali
Pali has been recognised for its outstanding customer service to its clients by the largest and longest running award scheme in the UK residential property industry. The ESTAS determines the best suppliers in the industry through research carried out amongst their clients who are asked a series of questions about the service they have received from their suppliers. This years’ competition saw over 30,000 surveys completed.
As well as making the Shortlist for the Supplier category and taking away the ‘Best in Sector for Searches‘ award Pali were presented with the top award in the Supplier of the Year category, the Gold award. It was yet again a wonderful victory for Pali who last year won Best Conveyancing Search Platform and Best-in-Class for Customer Service in the Technology Innovator Awards.
, who has hosted the ESTAS every year since their inception in 2003 said “For many customers moving home is one of the most stressful experiences of their lives. So it’s our job as agents, mortgage brokers, conveyancers, developers and suppliers to help make the journey as smooth as possible. It only takes one bad apple to reflect badly on the others so it’s crucial everyone provides the high quality service the customer expects and deserves. For this reason The ESTAS recognises all firms involved in the buying and selling process and they are all judged in exactly the same way, purely on customer feedback”.
Simon Brown Founder of The ESTAS said: “The ESTAS are special because shortlisted and winning firms are selected purely on the service they deliver to their clients. In fact just taking part shows a firm’s commitment to their customers so to be shortlisted is a great achievement in itself and for the winners this is the highest accolade they can receive in the industry.”
This article was submitted to be published by Pali as part of their advertising agreement with Today’s Conveyancer. The views expressed in this article are those of the submitter and not those of Today’s Conveyancer.