ESTAS Awards Can Improve Your Client Testimonials And Brand Recognition
On October 18, the ESTAS will celebrate the achievements of the UK’s most impressive conveyancing firms.
Based entirely on customer satisfaction results, these publicly voted awards highlight the firms that are able to offer incredible service, unrivalled expertise and unparalleled understanding of the property sector.
The service provided by the ESTAS is significantly more than being nominated for the industry leading awards ceremony and the potential of winning a coveted ESTATS trophy that will be presented to you by our brand ambassador, Phil Spencer.
The interactive platform allows your business to log and record the testimonials created by your valued clients. Each customer satisfaction survey is then logged to create a score that will establish if your firm is able to boast the claim of being the best conveyancing provider.
The monthly and annual feedback reports will enable your firm to track and monitor the exceptional service your team are providing to the public. Additionally, in house performance can also be measured and compared with regional and national benchmarks.
Gone are the days when your firm needs to instruct additional mystery shopper resources to assess the impact your employees have on the client and their home move: this holistic platform incorporates it all. Make sure you take advantage of this effective management tool that also allows you to assess staff performance.
It is time to sign up and enjoy the innate benefits that unbiased customer testimonials can add to your brand recognition. Happy customers are some of the most effective marketing resources at your disposal. The ESTAS platform encourages you to use them. The fact that this is an invitation only platform will also ensure that the testimonials you receive are from clients that you feel have experienced a service that best represent your firm’s ethos.
The genuine customer reviews that are generated through the platform can be handpicked and shared across your website, social media and other marketing collateral. Every testimonial that is shared by your firm will also be reciprocated and shared through the ESTAS’ social media channels with a 5,000 strong following of estate agents and industry influencers.
Our unique partnership with Feefo will establish that your reviews are from genuine customers and in turn this will improve your SEO rankings on Google. When all Feefo reviews also contribute towards your ESTAS award entry figures, it has never been more important to encourage clients to leave a satisfaction review.
Additionally, every client to leave a customer satisfaction review will also be placed into a national draw with the chance of winning a £1,000 cash prize.
This level of positive exposure could lead to further referrals, improved business and yet more testimonials! Only by registering your interest and signing up can you join this cycle of positivity.
For just £250 per branch or £16.25 per month, this unique offering should not be overlooked.
If you represent a conveyancing firm or solicitors and feel confident in the excellent customer service that is offered, then you need to sign up to the ESTAS without delay.