It’s been a busy year for conveyancers with calls up by 19%, according to the latest data from Moneypenny.
In a like-for-like study of its legal calls, the UK’s leading telephone answering service analysed the number of enquiries its conveyancers received in January, February, March, April and May. This found a 19% increase when the first five months of 2016 were compared to the same period in the previous year.
The data also revealed that March has so far accounted for the busiest month of the year, followed by February, May, April and January.
Breaking the data down year-on-year, however, the largest spikes were, perhaps unsurprisingly, seen in the first three months of 2016; with January receiving 33% more calls than January 2015, February receiving 23% more calls than February 2015 and March receiving 18% more calls than March 2015.
This uplift has continued through April and May too, with conveyancers experiencing 15% and 11% more calls (respectively) than the year before.
The findings reflect industry reports of a ‘house buying frenzy’ before the stamp duty increase deadline of April 1.
Bernadette Bennett, Moneypenny’s Legal Commercial Manager, said: “It’s been a booming start to the year for conveyancers and our legal teams have been working hard to support firms who were processing increased volumes of sales.
“It can be difficult to predict just how much call volumes will rise when policies like this are implemented, but having a contingency plan in place to support such peaks is crucial. Not only does it leave conveyancers to get on with what they do best, but it also ensures that service levels remain high at all times.”
Endorsed by the Law Society, Moneypenny answers around two million legal calls a year for law firms of all shapes and sizes across the UK, either on an overflow or fully outsourced basis.
This article was submitted to be published by Moneypenny as part of their advertising agreement with Today’s Conveyancer. The views expressed in this article are those of the submitter and not those of Today’s Conveyancer.
