Case Study: Collingbourne Hennah Law

South Wales based Collingbourne Hennah Law wanted to upgrade from their existing case management system to a more modern, streamlined piece of software.

With limited functionality their previous system was only being used as an accounts system and was not providing the growing law firm with the efficiency and usability they needed.

As a full practice law firm Collingbourne Hennah needed a case management system that covered all areas of law, from conveyancing to wills and probate, personal injury to negligence.  As a contemporary and proactive law firm they also wanted a modern software solution that worked with them to make their practice more efficient. Hoowla was chosen to fulfill this need.  All their account data was migrated from their previous system, meaning any historical cases and their client ledgers can be viewed within Hoowla, posting item by item.

As well as making use of Hoowla case management system the firm also have implemented Hoowla’s conveyancing quotes system. They now can easily provide a prospect client a quote in person, over the phone or online within a few seconds.  The ability to allow clients to easily obtain a quote through their website means that prospective customers can fill in Collingbourne Hennah’s fully branded quote calculator and receive an instant quote at anytime.  If the client choses to enter contact details they receive an email with the quote details and, if they wish, can instruct the firm then and there.

Focusing on Hoowla’s conveyancing software, Collingbourne Hennah now have the benefit of integrations with HMRC and Land Registry allowing them to order documents and submit registration through the case. This means the information is automatically added to submissions. The firm has also started using Hoowla’s online portal to allow clients to track the progress of their case, request updates and securely send documents and messages. This all reduces the amount of time needed to manually update clients about their case progress.

With litigation cases, a strong focus for the firm, it was important that the new system was able to time-record and bill efficiently. With Hoowla the litigation department can time-record and bill against each matter. The management report then picks this data up for a firm wide view.

Since going live with the case management system, Hoowla has provided an additional benefit to client on-boarding at no extra charge. Collingbourne Hennah wanted to automate the on-boarding of holiday refund claim clients.  Using Hoowla’s API clients can complete a web form on Collingbourne Hennah’s website and the case is automatically created within Hoowla for the file opening team to review. This allows clients to submit their claim on a weekend or evening and staff can review and send out the care packs the next working day, saving time and money on data entry.

Collingbourne Hennah director and solicitor Nathan Hennah says:

“Hoowla have been very helpful from the start. They have made the switch from our old system as seamless as possible. Their help in setting up the holiday refund form has made the world of difference to the client experience and time taken to open a file. The conveyancing team have really found all the integrations helpful in post completion too. Nothing is too much trouble for the Hoowla team.”

Hoowla director Adam Curtis says:

“It has been really exciting working with Nathan and the team at Collingbourne Hennah. They are an ambitious, well run firm that has really taken to using Hoowla. They have a growing capacity for work which is great to see.”

If your law firm is looking for a simple way to manage cases through intuitive, user-friendly software, why not give Hoowla a try? It’s easy to get started: watch our two-minute demo to see how it works, or get in touch with our team to chat through your options.

This article was submitted to be published by Hoowla as part of their advertising agreement with Today’s Conveyancer. The views expressed in this article are those of the submitter and not those of Today’s Conveyancer.

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