Since the beginning of March with the traditional Easter property rush fast approaching, Moneypenny, the UK’s leading provider of telephone answering services, has recorded a spike in calls to a large number of its estate and lettings agent clients.
Moneypenny currently provides telephone answering to more than 700 estate and lettings agents and has seen an average 25% rise in calls to these clients over recent weeks suggesting more and more people are looking to sell and view properties over the Easter weekend. This is backed up by a comparable 20% rise in calls coming in to the company’s 550 mortgage and finance broker clients with people looking for mortgage advice
Moneypenny’s Head of Property Samantha Jones is hoping this is a sign that the markets are picking up and is pleased to be able to support businesses at this busier time. She said: “We have definitely seen an upturn leading up to Easter with people wanting to arrange viewings and valuations. We have also seen an increase in calls from people who received valuations late last year and are just now deciding to go ahead with putting their properties on the market.
“Call volumes to any business can be an important temperature check of what’s happening in the market place. We are familiar with the many patterns that emerge for our clients at different times of the year and are used to adapting our service to fit accordingly.
“We make a point of overstaffing to make sure we are prepared for seasonal variations or generally busy times and most agents use the Moneypenny service on an overflow basis safe in the knowledge that they have a dedicated receptionist always there to answer their calls as though based in their office.”
Moneypenny handles calls for estate and lettings agents across the UK, ensuring all calls are answered promptly and professionally. In addition to general overflow, calls can also be taken out of hours and are either put through or messages are taken and passed on via email, telephone or text ensuring customers receive excellent service at all times.
Founded in 2000 by brother and sister team Ed Reeves and Rachel Clacher on a budget of £15,000, Moneypenny now has more than 280 staff handling more than 8 million calls for around 6,000 clients, from sole traders to multi-national corporations. The company has recently opened a third phase office development at its UK headquarters and launched a new 24 hour telephone answering service with the opening of Moneypenny New Zealand as part of its commitment to delivering the best possible service to clients as it continues to grow at a rapid rate. The company has been recognised for the third time as one of the ‘Best 100 Companies To Work For’ by The Sunday Times and is a past winner of the Queen’s Award for Enterprise.
For more information on Moneypenny’s services or to take advantage of a free trial call 0845 123 3700 or visit www.moneypenny.co.uk