Telephone answering specialist Moneypenny has reported a 13% increase in calls to its dedicated legal team in the period 1st April to 30th June as compared to the first quarter of 2014.
In call trend data released today looking back on the first half of the year, Monday has been identified as the busiest day of the week for handling calls for legal firms, with the hours between 10-11am and 1-2pm those when Moneypenny’s legal team is most needed to support the activities of the sector.
Legal calls continue to account for the bulk (60%) of calls received by Moneypenny in New Zealand. Operating in a different time zone, Moneypenny Receptionists are based in Auckland to look after UK overnight calls during their daytime.
Moneypenny Business Development Manager Kevin Bishop who works closely with law firms of all sizes explains: “We have had a flying start to 2014 both in terms of new client activity and high call volumes, with our legal team growing accordingly.
“It has been an interesting exercise closely analysing the data we produce daily here at Moneypenny and formulating it into a broad trend analysis we can issue to the sector. While the information is of course vital for us internally, we also feel that it can provide a useful temperature check for the wider industry, demonstrating how and when law firms rely on their outsourced telephone answering provider. It is something we plan to issue at the end of every quarter going forward.”