West Devon Borough Council voted best for Customer Service

The 2011 Land Data Local Land Charges Awards were held in Bristol’s Grand Hotel last Wednesday and were hosted by journalist and media commentator Eve Pollard. 
Amongst the winners were West Devon Borough Council, scooping the award for best customer service with the highest number of votes and positive comments.  One Solicitor commented “the most efficient service of any local authority I deal with”.
Cllr James McInnes, Leader of West Devon Borough Council, said:
"In an age where customer service is one of the most important elements of an organisation, this award brings great credit to the Land Charges team and West Devon Borough Council as a whole. I’m absolutely delighted that the consistent quality of work by land charges has been recognised by the people who receive it."
Jan Boothroyd, Chief Executive of Land Data, also commented:
“The Land Data Local Land Charges Awards aim to celebrate and reward the achievements and accomplishments of local authorities and individuals.   This year we had a record number of entries, it is so good to see local land charges departments across the country maintaining such a high level of service in such difficult market conditions.”
Over 120 representatives from local land charges teams from around the country attended the awards ceremony.
The 2011 winners:
Marketing Innovation
Winner: Torridge District Council
Highly commended: Kettering Borough Council
Customer Satisfaction for Local Authority Searches
Winner: West Devon Borough Council
Highly commended: Torridge District Council
Most Improved Services
Winner: Stoke-on-Trent City Council
Highly commended: Suffolk Coastal District Council
Best NLIS Local Land Charges Department
Winner: Wealden District Council
Highly commended: Waveney District Council
Local Land Charges Officer of the Year
Winner: Ena Dixon, Leeds City Council
Highly commended: Amanda Harcourt, City of London Corporation
Special Tribute Award
Winner: Eileen McMullan, Richmondshire District Council
The awards were sponsored by NLIS, SearchFlow, Thames Water Property Insight and the Local Land Charges Institute.
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