SRA to publish research on conveyancing complaints
The Solicitors Regulation Authority (SRA) is set to publish research into conveyancing by the end of this year.
Detailed in the recently released Risk Outlook, the SRA has stated that it intends to conduct research into conveyancing, given the high number of complaints that the industry receives.
On an annual basis, residential conveyancing received the highest number of second-tier complaints to the Legal Ombudsman, from 2013 – 2016.
In line with this, the SRA states that a large proportion of its regulatory activities also relate to this area of law, with compensation payments in conveyancing reaching over £3.7 million between November 2016 and March 2017.
The research aims to clarify what these particular issues are, and provide both the regulator and conveyancers with a better understanding of the client’s experience when going through the conveyancing process.
The SRA has also stated that the research will guide their regulatory approach in the future, with public protection being the key priority.