Should your Midlands conveyancing department be looking to invest in the team? (Topic of the Month – West Midlands)

With transaction levels in recent months reportedly reaching the highest levels in seven years, there is certainly scope for conveyancing departments throughout the nation to be looking to develop their service offering and expand their teams.

The Midlands area in particular has been a positive boost, and law firms are taking action to remain competitive within the local market.

Last week it was announced that Broker Conveyancing, a UK conveyancing comparison website, have employed a new Business Development Manager to join their team within the Midlands.

Steve Emblem will work alongside brokers to help them get the most from the Broker Conveyancing service offering and will promote the portal across the region.

Thomas Horton LLP also expanded their conveyancing department last month, inviting two new members to their offices in Worcestershire.

Associate solicitor Rowena Slater-Reay specialises in residential conveyancing and will focus on service provision regarding new builds and Right To Buy.

Laura Faye Edmunds has also joined the team after gaining a law degree. Laura will be supporting Rowena with an aim to becoming a fully-fledged solicitor.

Investing in your customer-facing team could have a positive impact on service provision within the Midlands region.

According to the YouGov Conveyancing 2014 report, over 70% of residential property buyers and sellers within the Midlands seek legal advice from a local law firm where they can go and visit the office and will regularly remain loyal towards the same conveyancer for future transactions — with 22% sticking with a previous law firm.

It was also reported that the majority of home owners are very happy with the service they received from their conveyancer, with nearly two thirds of respondents saying they were satisfied or very satisfied with the regular updates and communication throughout the conveyancing process.

Consumers in the Midlands clearly have a high regard for good service, provided by customer-facing law professionals. If this is something you’re interested in developing within your firm, the Today’s Conveyancer Training Programme could be the solution.

For more information, please contact Heather Cameron at [email protected].

Today's Conveyancer