Shortlist revealed for conveyancer customer service awards
The shortlist for the annual ESTAS Conveyancers Awards has been announced.
Celebrating the best customer service among firms which play a part in the home moving process, the results are based on real customer feedback following their experience of a conveyancing service.
The survey was completed by over 5,000 customers across the UK, highlighting the exceptional service provided by both firms and individual members of staff.
Supported by the Society of Licensed Conveyancers as well as the Conveyancing Association, the evening will also be hosted by property expert Phil Spencer who highlighted the ESTAS awards as a key event for recognising the importance of excellent customer service in the home moving process.
Founder of the ESTAS, Simon Brown stated: “We want to highlight conveyancing firms who are providing exceptional levels of customer care through the moving process.
“We believe the best way to judge the performance of a conveyancer is to ask the clients who have experienced the whole service through to completion.
“It’s often later in the transaction when a firm really shows their worth and at those times its their experience and professionalism that gets the deal back on track.”
The ESTAS Conveyancers Awards are due to take place on 20 October at London’s Grosvenor House Hotel.
Among the firms shortlisted for the Regional award is Norwich based, MJP Conveyancing. Expressing enthusiasm at the nomination was Director of the firm, David Pett.
“Following our success at the Modern Law Awards winning the Client Care Award, the news of our shortlisting as a potential ESTAS Conveyancer of the Year prize winner brought great delight to MJP, especially given it is judged solely on client’s feedback.
There really cannot exist any better channel to measure our performance as conveyancers other than through client’s ratings. The recognition derived from this shortlisting clearly demonstrates there is a place in this crowded market of conveyancers for a provider like MJP, who rely heavily on technology and full transparency in the delivery of our service.
We have worked hard to turn the conveyancing process upside down and inside out, and it’s reassuring to know our hard work and efforts are beginning to receive the recognition it deserves”
Also shortlisted in the Regional category is PM Property Lawyers, based in Sheffield. Managing Director, Harvey Harding, expressed his delight at the firm’s achievements, stating that the nomination was a clear recognition of this.
“This is a tremendous achievement for our team and I’m absolutely delighted that their dedication and commitment to great service has been recognised. It’s a landmark in our journey to become a top national conveyancing business – with our customers at the heart of everything we do.”
The full shortlist can be found below:
People Awards Shortlist
Hayley Aspinall, Birchall Blackburn Morecambe
Jade Campbell, Lester Campbell Leeds
Adam Cheale, Fletcher Longstaff Lincoln
Emily Farrow, Blandy & Blandy Reading
Johanna Heane, Coodes Newquay
Lesley Quinn, Blandy & Blandy Reading
Marilyn Neptune, Blake Morgan Oxford
Lisa Noble, Comptons Camden
Liz Thompson, Boys & Maughan Canterbury
Wyn Williams, Harding Evans Newport
AV Rillo Enfield
Birchall Blackburn Chorley
Birchall Blackburn Leyland
Birchall Blackburn Manchester
Birchall Blackburn Morecambe
Birchall Blackburn Preston
Birchall Blackburn Southport
Blake Morgan Oxford
Blandy & Blandy Reading
Boys & Maughan Birchington
Boys & Maughan Canterbury
Boys & Maughan Margate
Boys & Maughan Ramsgate
Browns Solicitors Aylesbury
Browns Solicitors High Wycombe
Clutton Cox Chipping Sodbury
Coodes St Austell
Fletcher Longstaff Lincoln
Harding Evans Newport
Lester Campbell Leeds
MJP Conveyancing Norwich
PM Property Lawyers Sheffield
Prince Evans Ealing
The Partnership Guilford
Thomas Flavell Hinckley
Thomas Legal Gloucester
Best Conveyancer Group
(Awards will be presented for Best Local, Regional & National Group)
AV Rillo Solicitors
Birchall Blackburn Law
Boys & Maughn Solicitors
Countrywide Conveyancing Services
Gordons Property Lawyers
Best Conveyancer Office in the UK
All regional winners are eligible to win in this category
Further information on the awards can be found here.