Shortlist revealed for conveyancer customer service awards

The shortlist for the annual ESTAS Conveyancers Awards has been announced.

Celebrating the best customer service among firms which play a part in the home moving process, the results are based on real customer feedback following their experience of a conveyancing service.

The survey was completed by over 5,000 customers across the UK, highlighting the exceptional service provided by both firms and individual members of staff.

Supported by the Society of Licensed Conveyancers as well as the Conveyancing Association, the evening will also be hosted by property expert Phil Spencer who highlighted the ESTAS awards as a key event for recognising the importance of excellent customer service in the home moving process.

Founder of the ESTAS, Simon Brown stated: “We want to highlight conveyancing firms who are providing exceptional levels of customer care through the moving process.

“We believe the best way to judge the performance of a conveyancer is to ask the clients who have experienced the whole service through to completion.

“It’s often later in the transaction when a firm really shows their worth and at those times its their experience and professionalism that gets the deal back on track.”

The ESTAS Conveyancers Awards are due to take place on 20 October at London’s Grosvenor House Hotel.

Among the firms shortlisted for the Regional award is Norwich based, MJP Conveyancing. Expressing enthusiasm at the nomination was Director of the firm, David Pett.

“Following our success at the Modern Law Awards winning the Client Care Award, the news of our shortlisting as a potential ESTAS Conveyancer of the Year prize winner brought great delight to MJP, especially given it is judged solely on client’s feedback.

There really cannot exist any better channel to measure our performance as conveyancers other than through client’s ratings.  The recognition derived from this shortlisting clearly demonstrates there is a place in this crowded market of conveyancers for a provider like MJP, who rely heavily on technology and full transparency in the delivery of our service.

We have worked hard to turn the conveyancing process upside down and inside out, and it’s reassuring to know our hard work and efforts are beginning to receive the recognition it deserves”

Also shortlisted in the Regional category is PM Property Lawyers, based in Sheffield.  Managing Director, Harvey Harding, expressed his delight at the firm’s achievements, stating that the nomination was a clear recognition of this.

“This is a tremendous achievement for our team and I’m absolutely delighted that their dedication and commitment to great service has been recognised. It’s a landmark in our journey to become a top national conveyancing business – with our customers at the heart of everything we do.”

The full shortlist can be found below:

People Awards Shortlist

Hayley Aspinall, Birchall Blackburn Morecambe

Jade Campbell, Lester Campbell Leeds

Adam Cheale, Fletcher Longstaff Lincoln

Emily Farrow, Blandy & Blandy Reading

Johanna Heane, Coodes Newquay

Lesley Quinn, Blandy & Blandy Reading

Marilyn Neptune, Blake Morgan Oxford

Lisa Noble, Comptons Camden

Liz Thompson, Boys & Maughan Canterbury

Wyn Williams, Harding Evans Newport

Regional Shortlist

AV Rillo Enfield

Birchall Blackburn Chorley

Birchall Blackburn Leyland

Birchall Blackburn Manchester

Birchall Blackburn Morecambe

Birchall Blackburn Preston

Birchall Blackburn Southport

Blake Morgan Oxford

Blandy & Blandy Reading

Boys & Maughan Birchington

Boys & Maughan Canterbury

Boys & Maughan Margate

Boys & Maughan Ramsgate

Browns Solicitors Aylesbury

Browns Solicitors High Wycombe

Clutton Cox Chipping Sodbury

Comptons Camden

Coodes Falmouth

Coodes Liskeard

Coodes Newquay

Coodes Penzance

Coodes St Austell

Coodes Truro

Fletcher Longstaff Lincoln

Gordons Maidenhead

Harding Evans Newport

Heptonstalls Goole

Lester Campbell Leeds

MJP Conveyancing Norwich

PLS Manchester

PM Property Lawyers Sheffield

Prince Evans Ealing

The Partnership Guilford

Thomas Flavell Hinckley

Thomas Legal Gloucester

National Categories

Best Conveyancer Group

(Awards will be presented for Best Local, Regional & National Group)

AV Rillo Solicitors

Birchall Blackburn Law

Boys & Maughn Solicitors

Browns Solicitors

Convey Law

Coodes Solicitors

Countrywide Conveyancing Services

Gordons Property Lawyers

Best Conveyancer Office in the UK

All regional winners are eligible to win in this category

Further information on the awards can be found here.

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