At this year’s Modern Law Conveyancing Awards, SearchFlow were crowned Search Provider of the Year 2019. The award is in recognition of a programme of transformation to ensure exceptional levels of customer service.
The judges recognised that the transformation has been underpinned by the launch of a new online ordering platform, process re-engineering for improved efficiency in dealing with dealing with customer interactions and significant focus on training. This includes a dedicated training programme for all customer-service personnel complemented by a framework for mentoring, coaching and quality assurance. There is now a new peer-to-peer team awards programme to celebrate behaviours that go above-and-beyond.
Tracy Burtwell, Sales Director at SearchFlow said:
“We are all delighted to win the Search Provider of the Year award at this year’s Modern Law Conveyancing Awards. Having completed a programme of significant transformation that ensures we are leading the way with customer engagement, be that through our products or our people, we are proud and delighted to be recognised by our industry peers for the hard work and dedication shown by the entire SearchFlow team over the last 24 months.
“The roll-out of our new online ordering platform has been a major aspect of this programme. It’s been so well received by our customers so to now receive acknowledgement at the Modern Law Conveyancing Awards is the icing on the cake. I would like to congratulate everyone in the business for making this award possible.”
