Report suggests conveyancers are to blame for property transaction delays
30% of people recently surveyed, by When You Move, claim that their property completions were delayed by an average of 6.4 weeks because their conveyancers were out of the office.
Whilst there are many reasons why the conveyancing process is moving as fast as it can, many have been left reeling at the unforeseen, preventable delays caused during the conveyancing process.
The frustrations felt by respondents were only exacerbated further with 25% not informed when their legal service provider would be returning.
24% found that their conveyancers were away on holiday or taking personal leave. Additionally, 27% of these respondents believed that their case was not worked on during the time the legal service provider was away; this led to additional delays of over five weeks.
Around a third were aggrieved that they were forced to speed up the process by contacting their conveyancers for regular updates and forcing deadlines to be met.
For many, the conveyancing process has left a negative indelible mark on the home buying experience, with over a quarter refusing to use the legal service provider again because they perceived the customer service as poor.
Simon Bath, chief executive officer of When You Move, said: “Ensuring transactions are completed with greater efficiency, transparency and speed is fundamental to delivering a consumer-focused service for all those buying and selling homes in the UK,’ said Simon Bath, chief executive officer of When You Move.
“Consumers should no longer be put off by the lengthy conveyancing process and the conveyancing industry should be able to stick to its promise of completing transactions by the projected date whether your conveyancer is away or not.”
“Digitalising the process will create a central hub for all communication, document storage and provide real-time updates for all parties meaning it is not dependent on physical presence to progress. We are living in a time where we are able to track every item and we should be able to do the same for the most important transactions of our lives.”
Many are quick to judge and blame conveyancers for delays in transaction completions, however the research also highlighted that 31% of respondents experienced delays of over eight weeks because of other reasons.
Do you think reports like this are representative and balanced? Could more be done to prevent some of these delays?