Online map helps professionals establish property information
With MapSearch, customers can quickly establish whether land and property is registered and obtain further information such as the unique reference number that Land Registry assigns to each property. Before MapSearch, a common way for customers to find this information was through a ‘Search of the Index map’ (SIM) application. A SIM application carries a fee and requires Land Registry caseworkers to manually investigate the application and return the results.
Angela Jackson, Head of Product Development comments on MapSearch, “The Index Map is an essential part of Land Registry’s service delivery. It stores details for every property we’ve ever registered in England and Wales, layering the data onto the Ordnance Survey map.
Up to 12,000 customers have used the ‘beta’ version of the service through Land Registry’s online transactional channel, the portal with about 2,000 customers using the service each day in March. Feedback from testers has been very positive.
Lucy Edwards, Senior Practice Development Lawyer, Pinsent Masons LLP says: “I have never had so much unsolicited feedback from fee earners about how easy to use, how good and how useful something is. We see real benefits in the facility. On the day I sent the email to advise fee earners that the facility was available, I had six fee earners (unsolicited) tell me how wonderful it was.”
Land Registry is also offering further incentives to customers who use digital services over paper services. Yesterday it reduced its fees for certain applications that are lodged electronically.