Ombudsman issues a statement following Trading Standards Warning to Estate Agents
Following yesterday’s press release from Trading Standards – or more specifically the National Trading Standards Estate Agency Team (NTSEAT) – entitled ‘Warning to estate agents still signed up with Ombudsman Services for redress – make the switch’, and our previous article published yesterday about Trading Standards issuing a warning to estate agents over redress.
An Ombudsman spokesperson has responded with the following statement:
“Since announcing earlier this year that from 6 August 2018 we would be withdrawing from handling complaints in the property sector, we have been working closely with all OS participating property companies to ensure a smooth transition to other dispute resolution schemes.
“We have been in regular and pro-active contact with participating companies via correspondence and numerous reminders. This process is ongoing and companies have until 6 August to switch to a different provider.
“We know that some companies have already done this, while others are in the process of doing so.
“We are working closely with the National Trading Standards Estate Agency Team (NTSEAT), the Ministry of Housing, Communities & Local Government (MHCLG), The Property Ombudsman, the Property Redress Scheme, the Royal Institution of Chartered Surveyors (RICS) and other stakeholders as part of an ongoing awareness campaign aimed at estate agents, residential lettings agents and residential managing agents, as well as other companies operating in the property sector.”