The Office for Legal Complaints (OLC)
The Office for Legal Complaints (OLC), which oversees the Legal Ombudsman (LeO), has presented its Annual Report and Accounts 2017-18 to Parliament.
LeO accepted 7,527 legal complaints in the 2017-18 financial year. This rose from 7,223 in the previous year with residential conveyancing, personal injury, family law, wills and probate and litigation the most complained about areas of law.
The full report can be viewed here http://www.legalombudsman.org.uk/wp-content/uploads/2017/11/OFFICIAL-FINAL-OLC-Annual-Report-2017-18.pdf