The Law Society has welcomed research by the Legal Service Board showing high consumer satisfaction in the legal profession. The research shows over 80% consumer satisfaction with the overall service provided by solicitors and other qualified lawyers.
The research by the LSB also showed very high satisfaction rates with the outcomes of work done by lawyers. 74% of those consumers surveyed who used a regulated lawyer were satisfied with the outcome of the work. This compared to a 65% satisfaction level for the survey as a whole.
Lucy Scott-Moncrieff, Law Society President commented:
“The LSB’s survey findings points to the value and strong service levels provided by the profession. They show that people can have confidence in solicitors and the quality of their advice. We believe that, in the light of this and the recent Legal Services Consumer Panel survey, the LSB should be celebrating the service provided by lawyers.
“The legal services market is complex, with many different types of provider operating, some of whom are unregulated. The underlying message from this survey is that it is important to identify the right legal service provider to guarantee good service and customer satisfaction, as well as the protections that come with using a solicitor for the consumer.
“The report raises some interesting points on pricing of regulated and unregulated legal services and we will be taking a closer look at those parts of the report with a view to helping our members, solicitors, further meet the needs of their clients.”
The LSB research follows a report by the Legal Services Consumer Panel. This report, which was released in May showed that consumers are increasingly satisfied with the value for money they receive from solicitors, with an 83% satisfaction rating with the outcome of work undertaken by solicitors.
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