Organisations that use the Land Registry portal will be given greater control over email correspondence management.
For customers who sent a registration application online after the 13 March, those who used the HM Land Registry portal would have received related correspondence by email.
Although these emails would have usually been sent to the address linked to the unique portal ID, Land Registry acknowledged the differing needs of customers and that this approach may not suit everyone.
Instead, on an application-by-application basis, they enabled customers to include a different email address.
They also provided Business Unit Administrators (BUAs) with an option to designate a single correspondence email address for all users of the portal within their organisation.
The BUAs also requested further controls to be implemented today (3 April).
Land Registry have now given BUAs control over whether their users can select a substitute to the email address applying to the other users. This will assist organisations in making sure that crucial correspondence – such as requisitions – are sent promptly to the correct address.
For similar purposes, BUAs are also able to set various collective email addresses for different user groups within their organisation.
