How to establish a stable conveyancing team
Having become one of the most successful conveyancing service providers in the UK*, O’Neill Patient have recently announced plans to expand their growing team, with at least 30 positions soon to become available.
As part of development plans, the Stockport-based office has been expanded, to allow the firm to maintain committed presence in the local area, despite managing business across the country.
The firm specialises in residential conveyancing, but also carries out a range of other legal work amongst their 220 strong team. At the heart of the business, they are said to establish close relationships with their clients, which allows each department to provide quality service that puts the consumer at the forefront.
Sue Brown, Managing Partner at O’Neill Patient, says investment in both people and technology has helped the business strengthen and flourish. It’s important to the firm that all resources, whether that be members of staff or computer software, work together effectively to maintain excellence in service provision.
Clients are not only able to visit the office in person, they are also provided with an online portal where they can access O’Neill Patient’s Online Case Tracker system, allowing conveyancing clients to update their details and deliver information instantly to their Case Manager – 24 hours a day.
With the ever-prominent threat of fraud and money laundering within conveyancing in particular, the firm have ensured to instigate stable ethics to protect and secure any information and data within their systems. A clear structure of the measures in place are available for clients to view online.
*according to Land Registry Transaction Data- February 2015