The HM Land Registry’s Local Land Charges (LLC) service has stopped including information on charges that affect land adjoining that of the search area.
The change came into effect on 20 August 2020 and is a result of the Land Registry simplifying the results of searches in response to customer feedback.
It is one of a series of changes HMLR are making to improve the customer experience. They are also working in partnership with local authorities in England to migrate their LLC data to a central digitised database. Milton Keynes is the latest local authority to join the register.
Mark Edwards, LLC Service Manager, said:
“We have learned so much more from customers and users about how they use HM Land Registry’s Local Land Charges service and what works for them. Following their feedback, the introduction of these changes mean that we can provide a better customer service and reduce some of the work required by users to interpret LLC data. We are engaging with our user groups and are always looking to improve our service design to create the best service possible.”
Andrew Prismall, Chairman of the Association of Independent Personal Search Agents (IPSA), said:
“We are pleased to see that HM Land Registry is acting on feedback to improve its LLC service. When I proposed and recommended these changes to the IPSA membership, they were unanimously approved. Through providing feedback and working with our members, IPSA is proud to continue to collaborate with HM Land Registry to ensure the evolution of the LLC service.”
