Conveyancing firms slated on twitter.
Twitter is used by 10 million people in the UK. 67% of them are following a brand.
Sometimes conveyancing clients can be wonderful and say positive things. Aston Bond will be proud of the following two tweets from the same lady who runs a composting business.
“@EdwardsKatie no probs :o) Vicky is a fantastic Conveyancer – she might not be the cheapest but you’ll get the BEST service!”
“@EdwardsKatie the best Conveyancer in the area: [email protected] – mention my name when you ask for a quote”
If your clients are tweeting or posting facebook messages about you, would you be aware? Last week a couple of conveyancing firms were on the wrong end of twitter comments and their experiences may help you in the future.
Firstly a disgruntled conveyancing client this week tweeted about his conveyancer
“@paullewismoney I am using [firm name removed] and have to exchange contracts by tomorrow My conveyancer is out of the office and
Followed by a second tweet
“@paullewismoney … no one is answering the phone. One of the worst decisions I have ever made to use [firm name removed]”
Aiming these comments at Paul Lewis the BBC radio and television consumer champion will have increased the number of people seeing this tweet. How does that look for the firm? The conveyancing client involved had about 100 followers most of whom look local to the firm in question.
I have removed the name of the firm but I believe they have been nominated and short listed for a conveyancing award in the last few years.