CLC launches thematic reviews
The Council for Licensed Conveyancers has announced two thematic reviews to assess standards of practice in the management of conflicts of interest.
The reviews will begin immediately and include targeted surveys of selected regulated entities based on information they provided as part of their Annual Regulatory Return and information provided by the Legal Ombudsman.
After the reviews are conducted the findings will be brought to the Council for review. Any consequent actions will be approved by the end of the year.
Sheila Kumar, Chief Executive of the CLC said: “It is good regulatory practice to review such arrangements periodically as part of a rolling programme and in the light of market developments.
“Following work with the Legal Ombudsman we now have access to very rich data about the complaints that reach them from the clients of all those we regulate.
“Happily these are few in number but will nonetheless yield useful learning for all and we note that LeO has raised general issues across the legal sector relating to the signposting of LeO to consumers.
“We also want to take the opportunity of roadshows that we are holding in the last quarter of the year to discuss complaints handling issues with Licensed Conveyancers.”