Chief Financial Ombudsman steps down

The board of the Financial Ombudsman service has announced that Chief Ombudsman Natalie Cenney has stepped down after almost four years with the service.

During her time in post the service expanded to deal with complaints about the mis-selling of loan insurance by banks.

As well as this the service became a Sunday Times “top 100” best employer.

The chairman of the Financial Ombudsman Service, Sir Nicholas Montagu, made the announcement saying: “In the close to four years since joining, Natalie has taken the service from dealing with an annual workload of 150,000 cases to over 500,000 cases — with the organisation trebling in size under her leadership in response to the challenges of PPI.

“So having just received our millionth new PPI complaint, Natalie feels that now is the time for her to move on — as the ombudsman service itself starts out on a new set of challenges, building on the foundations for change laid under Natalie’s leadership.”

Sir Montagu expressed his thanks to Ms Cenney, referring to her numerous achievements whilst in post.

As deputy chief ombudsman, Tony Boorman will take charge of running the service until further notice.

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