Cancelled applications to be returned online

Land Registry have stated that cancelled application results will be returned to a customer’s online portal account, regardless of whether the application was sent though the post.

This has been made possible through an update to the portal, Land Registry’s online transactional channel.

Available from the 30 January, the update will enable cancelled registration applications, even those sent by post, to be returned online.

Land Registry state that they will “do this when the customer who submitted the application is an organisation that uses the portal.”

However, a cancelled application will not be returned online if:

  • It is a first registration
  • It includes documents in excess of 20MB

They also highlight that if a paper application included documents uploaded through the ‘Reply to Requisition’ service within portal, these documents will not be returned as the customer still holds the original.

When application results are available, customers are able to be notified by activating email alerts.

When a result of a cancelled application is received online by a customer, they will receive an official electronic copy of each document originally submitted for registration. These can be found within the ‘Postal Downloads’ area.

If the customer re-lodges the application via the electronic Document Registration Service, they will be able to use these official copies received from Land Registry.

Since last summer, Land Registry state that they have been sending the majority of customer’s land registration application results to their Land Registry portal accounts. This is regardless of whether the application was sent through the post.

The update forms part of the changes Land Registry are making in regards to the way customers are supported.

 

Full details on the update can be found here.

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