British Conveyancing Awards Sponsor Spotlight: PCC

In a series of Spotlight pieces, we are thrilled to introduce our supporters of The British Conveyancing Awards 2021 

Alongside headline sponsor Lawyer Checker, we look forward to recognising individuals, teams and companies who have gone above and beyond to support buyers and sellers to move home during the most challenging year the conveyancing industry has perhaps ever seen.

Today we profile Conveyancing Practitioner of the Year sponsors Property Conveyancing Consultancy (PCC).

We’re delighted to have Property Conveyancing Consultancy on board with us for the inaugural British Conveyancing Awards. First of all, tell us who you are and what you do.

Property Conveyancing Consultancy (“PCC”) is a UK based outsourced post-completion company created by property solicitors.

Our service entails submitting applications to HMLR, attending to requisitions, submitting notices to managing agents, and sending the title information documents to clients and lenders.

We understand the pressure points in a conveyancing transaction and our ethos is to bring back more of a work-life balance to any property lawyer dealing with residential or commercial transactions. Our experience showed that the balance in post-completion departments was always unbalanced from staffing levels to file numbers, which translated in several unsatisfactory applications being submitted to HMLR creating more avoidable requisitions and delays. We saw this to be an inefficient way of working. It was here that we had our light-bulb moment; to create a service that enhanced client care by giving back time to property lawyers/conveyancers, which is done by simply relieving them of all their post-completion duties. The benefits of our service can be summarised in three key aspects.

Firstly, time gained by property lawyers/conveyancers allows them to enhance their client care service, creating more communication between all parties.

Secondly, our service means that there are more resources in the pre-exchange team leading to faster exchanges and completions.

Thirdly our service enables clients and lenders to receive their title information documents in a timely fashion as the quality of our applications aim to avoid avoidable requisitions.

Our service extends to all different transactional types, as our consultants are fully qualified and/or experienced and have the due diligence in knowing how to reduce avoidable requisitions. We focus on the human touch in conveyancing allowing property lawyers/conveyancers to achieve, and clients to experience a seamless conveyancing journey.

What have PCC been doing over the past 12 months? I imagine it’s been a busy time working through a pandemic.

PCC has been growing from strength to strength in such unprecedented times and firms have recognised the need to rely on a very reliable company to attend to their post-completion formalities, which has been highlighted more so in the past 12 months.

Our workforce has grown over 100% as has our client base. Our flexible model, compromising of short-term and long-term arrangements, no monthly fees and a pro-rata payment structure means that we can adapt and embed our processes very quickly into a firm for a smooth transition. These factors have all contributed to our success. So yes, we have been very busy and welcomed every moment of it.

Due to the fantastic skillset that PCC have gained over the last 12 months, we have been able to reflect on our business model, allowing us to venture into other areas of the conveyancing transaction where outsourcing is the right option to allow firms to grow at a comfortable pace without having to worry about staffing costs. We shall be making an announcement of our new offerings very soon.

What do you think is the biggest challenge the sector has faced over the last 12 months?

Perseverance and commitment to what makes us good property lawyers/conveyancers is surely being tested in today’s somewhat unnatural environment, yet the high morals of our professionals must stand strong and firm. The industry must make sure that we do not give rise to a plethora of future professional indemnity insurance claims, which, seems pessimistic, but can easily be created due to the pressures the whole industry is facing as a combined force.

And what innovations were you seeing in the market?

The past 12 months has seen a rise of technological products which have been aids to ensure the conveyancing market is able to cope with the demands despite restrictions such as social distancing measures for example. Technological innovation in the conveyancing market has transported technology to the forefront of a property lawyer/conveyancer, which for some is an unwanted change but for many, was a change planned for the future but became a necessity to survive during the pandemic.

What are your predictions for the sector in 2022 and beyond?

My first prediction is that outsourcing is a model that will become widely used in this sector.

My second prediction is that bigger and bolder technological products will enter the conveyancing arena.

My third prediction is that the formation and structure of a law firm will be heavily embedded with technology and it may be the future where law firms and technology firms will be natural business partners.

Have you got any messages for the sector and our shortlisters?

There has been an incorrect misconception that conveyancing is just ‘form-filling and tick-boxing’. Not only does this undermine the hard work that property lawyers/conveyancers have given to the industry, but the emotional strain and care needed to be a superb property lawyer/conveyancer has been amplified over the 12 months.

So, my simple and humble message to all the property lawyers/conveyancers who have kept the economy going through such unprecedented times is that this is an experience that will only enhance your career for the better. PCC applauds you for persevering and committing to your career, which has certainly been strained. You are the ones that have allowed our economy to be kept afloat and it is you that has given Britain a good foundation to get back on its feet at a quicker rate due to your hard work.

And to the shortlisters; without your contributions in supporting the industry by providing your skillsets to create a healthy infrastructure to allow property lawyers/conveyancers do their jobs efficiently has certainly made a difference to the sector as a whole. As a joint force you have continued to allow the conveyancing industry to shine. And of course, good luck, PCC hopes your achievements are well recognised in The British Conveyancing Awards 2021.

So, in summary PCC’s message to the sector and shortlisters as whole is thank you. Thank you for coming together in allowing conveyancing to rise above a challenge that was non-existent a couple of years ago. PCC applauds you for making the very hard times that bit easier and to bring smiles to those despite a time when it has been hard to smile.

Thank you to PCC for your support for the inaugural British Conveyancing Awards 2021.

The British Conveyancing Awards are taking to the virtual stage on Tuesday 25th May 2021 with the multi-award winning journalist and broadcaster Samira Ahmed leading the celebrations. Registrations will open shortly to book your virtual seat.

More information about the awards is available here.

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