november, 2019

22nov9:30 am12:45 pmLiverpool Law Society | Soft Skills For ConveyancersSoft Skills For Conveyancers

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Event Details

This course is aimed at extending the skills of residential conveyancers in dealing with residential conveyancers. It was designed following an examination of what were the main causes of complaint in a large residential conveyancing practice. It will examine the following issues  –

  • Setting realistic client expectations – engagement letters and communicating with clients
  • Informed consent – providing information to clients in an appropriate and meaningful manner
  • Dealing with difficult clients – tips and techniques for dealing with problem clients
  • Complaint Handling – how to take the positives from client complaints
  • What can cause negligence claims and how to minimise them
  • De-escalating problems
  • An examination of relevant case law

To find out more and to book onto this event please click here 

Time

(Friday) 9:30 am - 12:45 pm

Location

Liverpool Law Society, 2nd Floor Helix, Edmund Street, Liverpool, L3 9NY

2nd Floor Helix, Edmund Street

Organizer

Liverpool Law SocietyLiverpool Law Society Liverpool Law Society, Second Floor, Helix, Edmund Street, Liverpool, L3 9NY.

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