tmgroup property report: Why do your clients move home?

tmgroup property report: Why do your clients move home?

The question, “What is the primary reason for selling your house?” was posed to more than 5400 consumers who had moved home in 2015 as part of the Home Moving Trends survey.

What makes your clients want to move home? Upsizing, downsizing, marriage, divorce? The question, “What is the primary reason for selling your house?” was posed to more than 5400 consumers who had moved home in 2015 as part of the Home Moving Trends survey.

The survey, conducted at the end of 2015 by the Property Academy in partnership with tmgroup, was designed to reveal what home movers thought of their property transaction and included a number of questions which asked them to reflect upon the experience they had had with their conveyancers.

In the study, it was revealed that three quarters of respondents were moving home for positive reasons, such as up or downsizing; out of their own personal choice for a bigger or nicer home; because they had received inheritance; or because they were simply buying property as an investment.

Conversely, the remaining quarter of respondents were moving for what can be categorised as negative reasons, such as ill health, bereavement or divorce. See the full list of reasons respondents could choose from below:

tmgroup Sales & Marketing Director Ben Harris said:

“Understanding your client’s frame of mind is vital to making sure you help make their property transaction a positive experience. Although the majority of respondents were moving for positive reasons, the process of moving house can be stressful enough in itself so, if your client is going through difficult times (ill health, bereavement or divorce for example), it’s vital you tailor your customer service towards them. This could involve making sure that you’re contactable or are providing them with regular updates so they don’t have to chase you.

“Home movers told us they wanted to see good communication skills from their conveyancers so offering clients the human touch will help boost retention and encourage them to recommend you to friends and family.”

Read the full report

This article was submitted to be published by tmgroup as part of their advertising agreement with Today’s Conveyancer. The views expressed in this article are those of the submitter and not those of Today’s Conveyancer.

tmgroup

https://www.tmgroup.co.uk/%20

tmgroup make the complexities in the property transaction beautifully simple; bringing together over 20 years’ experience as a leading provider of property searches, as well as related data and technology services, to support all connected parties across the chain – including residential conveyancers, real estate professionals, and estate agents – with the latest, innovative solutions to help improve communication, efficiency and collaboration. Thinking about switching? You’re in safe hands… To date, tmgroup have successfully processed over 20 million property searches. In addition, tmgroup holds ISO 27001 certification, Microsoft Gold Partner and Investors in People status, ORB (Organisation of Responsible Businesses) membership, and regularly receives great client feedback, including;

  • “The team are unfailingly helpful.” – Marina Wickens, Legal Director at Foot Anstey LLP.
  • “Easy to navigate and very simple to order. I love the choice of searches available. – Jane Stark, Partner at Rainbow Law.
  • “Thanks to tmgroup’s time-saving technology, we’ve significantly reduced the admin time per transaction, and this has helped our team work far more efficiently.” – Arash Dinari, Head of Commercial Property at Wolferstans Solicitors.
If you want to talk through any of the above, please get in touch directly with Martin Manning, Head of Account Management, on 07747 216424. Key Services
  • Residential Services include: Mapping Solutions, New Build Services, Risk Management, Quote tool, Consumer portal, Post-Completion, and mio Chain View
  • Commercial Services include: Premium, Managed Services, Land Registry Extract, Portfolio Service, Mapping Solutions, Post-Completion, and Risk Management
Address 1200 Delta Business Park Swindon Wiltshire SN5 7XZ Key Contact Name: Martin Manning Tel: 07747 216424 Email: Martin.Manning@tmgroup.co.uk Linkedin Acc: https://www.linkedin.com/in/m-manning

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