One quick way to stay on your prospective customer’s shortlist

One quick way to stay on your prospective customer’s shortlist

83% of conveyancers either don’t have a quote tool on their firm’s website or don’t know if they do, according to a poll conducted by leading property data and service provider, TM Group.

In a previous report, when asked which area they were looking to win new instructions, around a third of conveyancers answered that they were keen to attract new customers online and through their websites.

However, in this new research, it has emerged that just 17% of conveyancers confirmed that their firm’s website had a quote tool to help capitalise on their prospective customers.

While there are other factors – such as service, communication and accessibility – at play when choosing a conveyancer, offering prospective customers the ability to quickly and easily find out the cost of using your firm can be the difference between winning and losing new business online.

"The precedent and demand for comparing prices online is clearly well established, with popular websites such as ‘moneysupermarket’ and ‘go compare’ flourishing," says Verdi Taylor, Marketing Manager at TM Group. "Not readily offering up your fees could result in your firm being left off your potential customers’ shortlist."

Additionally, an online quote tool on your website can help reduce the time that fee-earners spend on the phone, freeing them up to give more time to the transaction itself.

The good news is that, with nearly two thirds of respondents in the poll certain that their firm’s website doesn’t have a quote tool, firms can easily seize an advantage over a substantial proportion of the competition by introducing one, ensuring that their website gets on the shortlist and communicates potential fees to customers.

Here are the results:

Yes – 18 | No – 64 | I don’t know – 26

tmgroup

https://www.tmgroup.co.uk/%20

tmgroup make the complexities in the property transaction beautifully simple; bringing together over 20 years’ experience as a leading provider of property searches, as well as related data and technology services, to support all connected parties across the chain – including residential conveyancers, real estate professionals, and estate agents – with the latest, innovative solutions to help improve communication, efficiency and collaboration. Thinking about switching? You’re in safe hands… To date, tmgroup have successfully processed over 20 million property searches. In addition, tmgroup holds ISO 27001 certification, Microsoft Gold Partner and Investors in People status, ORB (Organisation of Responsible Businesses) membership, and regularly receives great client feedback, including;

  • “The team are unfailingly helpful.” – Marina Wickens, Legal Director at Foot Anstey LLP.
  • “Easy to navigate and very simple to order. I love the choice of searches available. – Jane Stark, Partner at Rainbow Law.
  • “Thanks to tmgroup’s time-saving technology, we’ve significantly reduced the admin time per transaction, and this has helped our team work far more efficiently.” – Arash Dinari, Head of Commercial Property at Wolferstans Solicitors.
If you want to talk through any of the above, please get in touch directly with Martin Manning, Head of Account Management, on 07747 216424. Key Services
  • Residential Services include: Mapping Solutions, New Build Services, Risk Management, Quote tool, Consumer portal, Post-Completion, and mio Chain View
  • Commercial Services include: Premium, Managed Services, Land Registry Extract, Portfolio Service, Mapping Solutions, Post-Completion, and Risk Management
Address 1200 Delta Business Park Swindon Wiltshire SN5 7XZ Key Contact Name: Martin Manning Tel: 07747 216424 Email: Martin.Manning@tmgroup.co.uk Linkedin Acc: https://www.linkedin.com/in/m-manning

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